Questions about our new shipping method?
We're here to help!After making Japan Crates larger and more full, we had a few concerns about shipping. We had recently been receiving a large amount of feedback in regards to crates lost/damaged by USPS, so we wanted to make sure that the bigger crates would arrive safely and unharmed. Since we were unable to secure the same shipping method we were currently using for the larger sized crates, we searched for a system that would keep crates safe and deliver them as quickly as possible without us having to charge for shipping or raise prices for the more packed crates. We found a shipping partner that would allow us to get your crates delivered quickly, while also being handled much less than the previous method so we went for it.
How exactly does the new shipping system work?Crates start out by passing through a sorting center in Nevada and dispatching in batches to hubs near your city. From there, they're sent to your local Post Office for delivery. By doing this we can ensure your crate passes through fewer hands, resulting in less damaged/lost crates.
We have answers!Does this process mean longer shipping times? The new tracking system now includes updates throughout the order being processed for shipping. Tracking e-mails were sent out this month before the crates actually shipped. This made it seem like shipping time was much longer than it should have been. We apologize for the confusion! This is our first month of transitioning so there's a few details we need to work out. We are adjusting our timeline by sending crates out earlier to accommodate the processing time. Why was my crate in Nevada? Since the new shipping company also handles processing, all the crates are sent to their nearby hub in Nevada, sorted, and then dispatched to hubs all over the US. Your crate will arrive at the hub closest to your city before being sent to your local USPS office for delivery to door. My crate hasn’t come and my Expected Delivery Date has passed, why? This month the tracking system displayed the first possible delivery date, but your crate could actually be delivered any day in the timeline outlined in your email. For example, the tracking may show the delivery date as being June 10th, but in the e-mail it will show up as June 10th – June 13th. We will be making adjustments to the system so the date displayed is more clearly and accurately.
Since this is our first month on this new system, we've learned a lot and are making the necessary changes to ensure you receive your crate as quickly as possible and in the best condition possible. We will also be adjusting our fulfillment schedule so crates will ship out from the main Nevada hub during the first week of the month to account for the sorting process time. As much as we tried to make the transition between systems as seamless as possible, we hit a few bumps. We apologize for the confusion and the delays, but we assure you we are on our way to having a more reliable shipping system! Thank you for your continuing support and patience, we love you! ╰( ･ ᗜ ･ )╯ -The Japan Crate Team