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January Doki Doki Crate Feedback

dokidoki dokidoki-community

kawaii cops

Hello Doki Doki Crate Family!

We've received a lot of feedback about January's Doki Doki Crate contents, and we wanted to let you know that we completely understand what you're saying and really appreciate and value your thoughts and opinions.

Two months ago we ventured out of our usual, familiar realm of Japanese candy/snacks to find cute, tangible items for Doki Doki Crate. Our goal was to provide you with the best monthly experience possible through everything kawaii.

It was recently brought to our attention that our supplier may not have been completely transparent with us, which many of you voiced concerns about. We're working with them right now to get to the bottom of this, but we have ceased our relationship with them and are pursuing more reliable suppliers.

As a subscription company for Japanese items, all of our ordering must done at least a month before crates ship to allow time for the items to arrive and be lovingly packed by our team. This means that February's crate contents are already on their way to us, so we'll do our best to make sure that items in February's crate will not be coming from the same supplier.

We apologize sincerely and greatly for this mixup, and we now have someone fully dedicated to sourcing only the highest quality items for Doki Doki Crate. We are meeting with multiple Japanese vendors and licensors in an effort to boost the overall quality of future crates, and we really appreciate your feedback as it is essential in shaping the future of Doki Doki Crate.

As such, we've created a quick survey for you to help us better understand what type of items you'd like to see in the future, as well as for you to tell us your thoughts on this month's contents and ask any specific questions. You can find it here: https://www.surveymonkey.com/r/RW5FZMF

If you're completely dissatisfied with your crate, you can send it back with all original contents for a full refund. Please email us at returns@japancrate.com and we'll help you with a return mailing label.

Thank you so much for being a part of the Doki Doki family!


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