Two years ago Japan Crate was started to share Japanese culture through candy. We've gone from packing crates in our apartment, to an international company with an amazing community of over 100,000 people in over 50 countries.
One thing will never change, and that's our passion for bringing you the best experience possible.
On that note, we have an exciting announcement to make...
We're moving our headquarters & operations to Tokyo.
Starting in February, all crates will be fulfilled from Japan.
What does this mean for you?
We're currently based in San Francisco, but being outside of Japan has limitations. Shipping can be unreliable due to ocean freight delivery, we’re limited in terms of curation because of production time, and international shipping is expensive for subscribers outside the US.
Moving to Japan solves those problems while bringing many new perks.
Better Curation, Better Products
This move means you get more of the items you've been asking for.
We now have access to the latest products & trends before they even hit the shelves of Japan. This way you can experience new products at the same time as Japan. This is true for all crates. Below is a sneak peek of what’s to come in February's crates.
More Reliable Shipping + FREE International Shipping
Shipments are changing from USPS/Newgistics/Asendia to Japan Post--one of the most reliable postal services in the world. This means faster shipping times, improved courier reliability and crates arrive in better condition. Best of all, international shipping will be 100% free for all subscribers regardless of country, effective immediately.
In the very near future we'll also be transitioning shipping cycles to weekly instead of monthly so you receive your crates even faster.
One important change - in order to keep shipping free while increasing the quality of products, crates will no longer include tracking numbers. Rest assured crates will still arrive safely! Click here to learn more about the future shipping schedule.
Better Social & Digital Content and Prizes
One of the biggest requests we get from our community is for more Japanese content. Japan Crate will soon be your go-to source for all things Japan from news to trends, releases and more. You'll feel like you've been transported to Japan!
You'll also have the chance to win better prizes. Tell us what you're most interested in and we'll find it for you! Whether it's newly released plushies, figures, snacks, Japan Exclusive goodies and everything in between.
We’re also busy working on more improvements to Japan Crate that we'll be releasing during the next few weeks/months. Get ready for a redesigned website, improved online store, and the release of the long awaited Loyalty/Referral program. Thank you so much for your patience with the loyalty program development. We know it’s long overdue, but we want to make sure that the software is 100% perfect before release.
This relocation to Tokyo will improve Japan Crate’s offering across the board, and help us deliver on our mission to bring the experience of Japan to you every month. We're so excited to share even more of Japan with you, and to give you better access to hard to find goodies you've been unable to get until now. Feel free to comment below with any questions, items or places you'd like to see!!
Thanks for being the best family we could ask for, we love you guys.
-The Japan Crate team