Hi Patricia! I completely understand where you're coming from. It's disappointing when the excitement we once had for a subscription box starts to fade due to less interesting snacks and repeated items. I apologize for any frustration caused, especially for the missing items. Your feedback is incredibly valuable to us, and we want to make things right.

Rest assured, we genuinely appreciate your loyalty, and we will be reaching out to you personally via email very soon. We want to have a more in-depth discussion about your concerns to find a solution that leaves you satisfied and excited about our offerings again. Your satisfaction is our top priority, and we're committed to improving your experience.

Thank you for bringing this to our attention. We're eager to connect with you and work towards resolving these issues. Expect to hear from us shortly!

Hi Katie! Thank you for your kind words and feedback regarding our crates. We appreciate your support and understand your concern about the pricing.

We strive to provide our customers with unique and high-quality items that capture the essence of Japan. While we do our best to keep our prices competitive, it's important to note that factors such as sourcing authentic products, ensuring their quality, and handling international shipping can contribute to the overall cost.

That being said, we genuinely value your feedback and take it into consideration as we continue to review our pricing structure. We want to ensure that our customers receive the best value for their investment.

If there's anything else we can assist you with or if you have any further suggestions, please don't hesitate to reach out to us.