Question 1

How do Japan Crate Subscriptions Work?

Accepted Answer

Billing and Renewal:

With our bi-monthly subscription, you'll be charged based on the plan you choose (bi-monthly, 6-month, or 12-month). Your subscription will renew and ship on a bi-monthly schedule (every two months) and your crate will arrive within about 4-6 business days once shipped.

Opted for a 6-month or 12-month plan? Your subscription will automatically renew on your billing date, ensuring you never miss out on your snacks.

Gift Plans:

Not looking for a recurring subscription? You can choose one of our gift plans, which are one-time purchases and won’t auto-renew.

Cancellation Policy:

Need to say goodbye to your subscription? No hard feelings! Simply manage it in your account settings before your next billing date. Or shoot us a message at info@japancrate.com or via our Contact Form. We're here to help.

Please note: A subscription means your plan will renew and your crate will ship on a bi-monthly schedule. If you choose a 6-month to 12-month subscription, it will auto-renew on your billing date based on the selected plan. Our subscriptions renew automatically, so you don’t need to re-subscribe every cycle.

Question 2

Payment Method Accepted

Accepted Answer

We currently accept all major credit cards (Visa, MasterCard, AmEx, Discover, JCB, Diners), PayPal, Apple Pay, Shop Pay, Meta, and Google Pay.

Prepaid gift cards have the possibility of being processed without being completed depending on if the bank allows the transaction to go through. Sometimes it will allow one month to go through and then deny the subsequent months depending on the bank/balance of the prepaid card.

Question 3

What Is Japan Crate?

Accepted Answer

Japan Crate has been a gateway to the joy of Japanese snacks, bringing excitement and discovery to snack lovers around the world.

While this chapter is coming to a close, a new adventure awaits! We’re excited to introduce you to Bokksu Snack Box—a premium journey through Japan’s rich snack culture, filled with authentic flavors and artisanal treats. Though Japan Crate is ending, the magic of Japanese snacks continues, and we’d love for you to be part of it!

Question 4

Why Was My Subscription Cancelled?

Accepted Answer

Japan Crate has been a journey—a treasure trove of sweet surprises and delightful discoveries straight from Japan. As we turn the page to a new chapter, Japan Crate subscriptions are coming to an end, but your snack adventure doesn’t have to stop here.

Your final box, the Cherry Blossom Crate, is on its way, brimming with flavors to celebrate this transition. If your renewal was set for April, it has been moved to March 31, ensuring you receive one last taste of Japan Crate magic before we say farewell.

But every ending is a new beginning. We’d love for you to continue your snack journey with Bokksu Snack Box—a monthly celebration of Japan’s finest treats. If you have any questions or just want to chat about what’s next, we’re here for you!

Question 5

How It Works?

Accepted Answer

Gift subscriptions make a great present for those who love Japanese culture or new snacks! You can select the crate and subscription plan on our brand new website! Once you select the crate, click on Give Gift.

On the checkout page, input the information of the person you want to offer the crate and you're all set and ready!!

All gift subscriptions do not renew so you will not be charged when the subscription term is over. The recipient will not have access to your account and will not be able to see your payment details. We are unable to change the type of crate you receive from the gift subscription.

Question 6

What Is Your Pricing In My Country's Currency

Accepted Answer

All of our prices are in USD. We only process payments in USD and due to the fluctuation in conversion rates, the price for crates may also change.

To get an estimate of the pricing in your currency, you can use sites such asXe.com. Your bank will process the currency exchange so be aware that the pricing will be different.

Also, since we only process payments in USD, we also only process refunds in USD. We will send you back the amount in USD so it may be different than the amount that you initially paid.

Question 7

What is the Japan Crate Rewards Loyalty Program?

Accepted Answer

The Japan Crate Rewards is a loyalty program designed by us to reward and encourage savings for our loyal customers. Unlock many benefits & perks and save more every time you shop on Japan Crate.

Question 8

What is Onward Shipping Protection?

Accepted Answer

We have partnered with Onward to provide carbon neutral shipping protection against lost, stolen and damaged packages. When you add Japan Crate Checkout+ to your order, you will be fully protected in the event something goes wrong with your shipment. Simply add Checkout+ to your cart at checkout and you will have full protection should something go wrong with your shipment.

Question 9

What Happens to My Japan Crate Subscription?

Accepted Answer

Exciting Changes: Your Japan Crate Subscription is Evolving!

Exciting news! Japan Crate is evolving as part of a brand consolidation to bring you an even better experience. While Japan Crate is coming to an end, we’re thrilled to introduce you to Bokksu Snack Box—a premium Japanese snack subscription that celebrates authentic flavors from Japan’s best makers.

As a special send-off, all active subscribers will receive the Cherry Blossom Crate as their final Japan Crate shipment. We can't wait for you to continue your snack journey with us!

If You Have an Active Subscription:

Your last Japan Crate will be shipped as scheduled, and your subscription will not renew under Japan Crate.
If your plan renews in March, your subscription will be processed as scheduled.
If your plan renews in April, your renewal will be moved up to March 31, and your final box will ship earlier than usual. After this, your subscription will be automatically canceled.

What will happen to the remaining crates I am yet to be shipped?

You will still receive all the crates you paid for, but they will transition to Bokksu Snack Box starting in April.

Here’s how the transition will work:

You will still receive the Cherry Blossom Crate in March as your final Japan Crate shipment.
Starting in April, your remaining prepaid shipments will automatically move to Bokksu Snack Box.
Your remaining prepaid boxes will be delivered monthly instead of bi-monthly.
Your new Bokksu Snack Box subscription will be fully covered by your existing prepayment and will not auto-renew after your last box.
You don’t need to do anything—this change will happen automatically!

We appreciate you being part of the Japan Crate family and are excited to bring you even more delicious Japanese snacks with Bokksu! If you have any questions, feel free to reach out. 😊

Question 10

Why is Japan Crate ending?

Accepted Answer

A New Chapter for Japanese Snacks

For over 10 years, Japan Crate has brought the best Japanese snacks, candy, and exclusive collaborations to fans around the world. From Persona 5 and Hatsune Miku to Attack on Titan and My Hero Academia, we’ve curated some of the most exciting snack experiences straight from Japan.

However, as we look toward the future, we’ve made the strategic decision to focus on growing our other brands to bring even more premium Japanese snack experiences to our community.

Why This Change?

This shift allows us to:
✅ Curate even higher-quality snack selections with new and exciting themes
✅ Expand our partnerships with Japanese makers to deliver rare, artisanal treats
✅ Offer innovative experiences through Bokksu Snack Box and Sugoi Mart

While this marks the end of Japan Crate, it’s also the start of something new!

The Final Japan Crate: One Last Celebration

We’re ending Japan Crate on a high note with one of our fan-favorite themes—the Cherry Blossom Crate! 🌸 This One-Time purchase box is available until March 31, 2025—so don’t miss out on this final piece of Japan Crate history.

👉 Get Yours Here

What’s Next?

For those who love Japanese snacks, you can continue your journey with:
🍡 Bokksu Snack Box – Our premium Japanese snack subscription
🛒 Sugoi Mart – Our store for all things Japan from snacks to drinks and collectibles

Thank you for being part of this journey—we appreciate your support!

Question 11

How Do I Cancel My Subscription?

Accepted Answer

No need to worry about canceling—your Japan Crate subscription will automatically end after your final shipment. If your renewal was scheduled for April, it will be moved up to March 31, and your final box will be the Cherry Blossom Crate. After that, your subscription will be canceled, and you won’t be charged again.

If you have a multi-month prepaid plan, your remaining boxes will transition to Bokksu Snack Box and be delivered monthly until all your prepaid boxes have been sent. This will also happen automatically, so no action is needed on your part!

Let us know if you have any questions—we’re happy to help!"

When you deactivate your subscription, it simply stops future renewals without canceling any remaining prepaid shipments. This means you'll still receive everything you've paid for, ensuring you get the full value of your subscription.

Question 12

My Card Was Declined

Accepted Answer

Our payment system needs to verify the CVC/CVV code along with the billing zip code. Your billing address and shipping address do not need to be the same, we just need to verify for the zip code of the card.

If you are using a pre-paid gift card, please check with the issuing company to see if you need to register the card or if they provide the zip code.

If you are still having issues with your payment card, please contact your bank first and then contact us for more trouble shooting.

Question 13

What's Inside?

Accepted Answer

You’re in for a treat! Each Japan Crate is filled with 14-17 full-size Japanese snacks that are often difficult or even impossible to find outside of Japan. You can expect a wonderful mix of sweet and savory treats that capture the unique flavors of Japan!

But that’s not all! You’ll also discover a full bag of exclusive Japanese Kit Kats—perfect for those who crave this iconic treat. Plus, each crate includes a collectible bonus item, making it a special souvenir from your snacking journey!

For every crate you will receive bi-monthly, you can look forward to unboxing a new selection of delightful surprises that showcase the vibrant flavors of Japan’s snack culture. It’s like a treasure hunt in every crate! Enjoy the adventure, and happy snacking!"

Question 14

I Just Placed An Order, Can I Cancel It?

Accepted Answer

Once an order is placed, our team starts working hard to process and fulfil your new crate so that it ships out to you in as little time as possible!

Please understand that there are no cancellations, except for future renewals, as stated in our disclaimer at checkout and our cancellation policy.

We appreciate your acceptance and understanding!

If you need any help cancelling future renewals please feel free to reach out to our customer support team at infojpc@bokksu.com.

Question 15

Can I Renew A Gift Subscription?

Accepted Answer

Gift subscriptions are made so that they do not renew so they cannot be reactivated once the term has finished. If you wish to continue with your subscription, please be sure to place a new order.

Worried that you'll miss a crate? Feel free to contact our Support team at infojpc@bokksu.com and they will let you know when your gift subscription will finish so that you can be sure to get your new order in time!

Question 16

Does The Total Cost Includes International Customs & Taxes?

Accepted Answer

The total cost does not cover any customs fees or taxes that may be charged by your country during the delivery process. Subscribers are responsible for such fees.

Unfortunately, we do not have control over any extra import costs that may be issued, as every country has its own regulations when it comes to processing shipments into their country.

However, while we process your crates for shipment, we do everything we can to lower the chances that your crates will be flagged and charged customs fees.

Question 17

How does it work?

Accepted Answer

Enroll in our program and start earning points whenever you make a purchase! The more you collect the better the redeemable rewards are.

Points are earned from purchases, social likes on Facebook, Instagram and Twitter; with the opportunity to earn additional points during special events.

Question 18

How does Onward work?

Accepted Answer

Onward is a shipping protection service that covers packages that are lost, stolen, or damaged in transit. If you add Japan Crate Checkout+ to your order, you will be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Your claim will typically be reviewed for approval within a day provided that we have received all the requested information.

Question 19

Can I Still Get Japanese Snacks After Japan Crate Ends?

Accepted Answer

Yes! You can continue exploring delicious Japanese snacks with:

Bokksu Snack Box – A monthly subscription featuring artisanal and regional snacks from Japan.
Sugoi Mart – A one-stop shop for Japanese snacks, drinks, and exclusive collectibles.
Bokksu Boutique – Handpicked Japanese treats, gifts, and limited-edition finds.

If you have any questions, feel free to reach out to info@japancrate.com we're happy to help!

Question 20

What will happen to my active subscription?

Accepted Answer

Important: Check Your Email for Details

Every active Japan Crate subscriber should have received an email detailing their next steps. If you haven’t seen it, please check your spam folder or reach out to our support team.

Bi-Monthly Subscribers

Your last box will be the Cherry Blossom Crate, and your subscription will be canceled after that.
If your renewal date was in April: Your renewal date has been moved to March 31, and your last Cherry Blossom Crate will be shipped earlier than expected.
You will receive a special discount to encourage you to try Bokksu Snack Box, a premium Japanese snack subscription.

Prepaid Subscribers

Your remaining shipments will be moved to Bokksu Snack Box, starting in April.
You will still receive all the boxes you have already paid for.
If your renewal date was between March 15 and April 30: Your subscription has been updated to a One-Time purchase, and you will receive the final Cherry Blossom Japan Crate before your subscription ends.

If you have questions about your specific situation, please reach out to our support team.

Question 21

Damaged or Missing Items

Accepted Answer

We put a lot of love into packing your boxes to ensure the snacks arrive in their original, appetizing shapes. However, we know that sometimes mishaps occur during transit, and your box might not be in perfect condition once it arrives.

If you find that your snacks have been damaged or compromised, don't worry! We're here to help. Simply snap a quick photo, then, fill out our Damaged Order Form here. We'll take care of the rest!

Question 22

When Will I Be Charged For My Next Subscription?

Accepted Answer

Your billing date is determined by the date of your first payment. For example, if you paid on May 4th and have a bimonthly subscription, your next charge will be on July 4th, then September 4th, and so on, following a bimonthly schedule.

If you forget when you placed your order, simply sign in to your account, and you can find your next renewal date under My Subscription.

For subscribers with order dates on the 31st or 30th, your renewal date will be adjusted to accommodate months that do not have those dates. For example, if your subscription started on January 31st, it will renew on February 28th or 29th (Leap Year). March's renewal date will also be the 28th or 29th, which will then become your new billing date. If you’d prefer to change your renewal date back to the 30th of the month, contact our support team, and we can adjust it for you!

Please note: Renewals are processed daily at 12:00 AM GMT, regardless of your own time zone.

Cancellation Reminder: If you wish to cancel your subscription, you must do so before your next billing date.

Question 23

Allergies / Diet Restrictions

Accepted Answer

Snack Smart with Japan Crate!

At Japan Crate, we believe every snack adventure should be safe and fun! While we can’t customize our crates for dietary restrictions just yet, we’re here to make sure you’re well-informed before diving into the deliciousness.

Each crate comes with our Bites Booklet, where we’ve translated the common allergens found on each snack’s packaging. We list 8 key allergens, following FDA guidelines: Milk, Eggs, Fish, Crustacean shellfish, Tree nuts, Peanuts, Wheat, and Soybeans.

If you have any food allergies or dietary concerns, we encourage you to check the Bites Booklet as you dive into your crate. And if you have any questions or need more info, our team is here to help at info@japancrate.com.

Get ready for a flavor-packed journey with Japan Crate, and snack smart!

Question 24

What is Japan Crate's subscription cancellation policy?

Accepted Answer

Japan Crate subscriptions are coming to a close as we transition to Bokksu Snack Box. Here's what that means for your subscription:

If you have an active subscription, your final Japan Crate—our special Cherry Blossom Crate—will be shipped as scheduled. Your subscription will not renew under Japan Crate.

If your renewal was scheduled for April, it has been moved up to March 31, and your final box will ship earlier than usual. After this, your subscription will automatically be canceled.

If you’re on a multi-month plan, your remaining prepaid crates will transition to Bokksu Snack Box starting in April, with no additional charges.

We’re here to ensure a smooth transition for you! If you have any questions, feel free to reach out to us.

Question 25

Who is eligible to enroll in the Japan Crate Rewards Loyalty Program?

Accepted Answer

Anyone can enroll and take advantage of the program.

Question 26

How Do I File A Claim For A Lost, Stolen, Or Damaged Package?

Accepted Answer

You can quickly file a claim through the email that Onward sends you after you place your order, or you can file here.

Question 27

What do I do if I haven't received my e-gift card via email?

Accepted Answer

If you haven't received your e-gift card via email, please check your junk or spam folders, as the email may have been directed there. Alternatively, you can use the unique codes provided to redeem your e-gift card. If the problem persists, contact us at info@japancrate.com, and we will ensure that the e-gift card is sent accordingly.

Question 28

Do I need to do anything for my subscription to transition to Bokksu Snack Box?

Accepted Answer

If you have a prepaid Japan Crate subscription and you have crates left to receive, great news—your remaining boxes will automatically transition to Bokksu Snack Box starting in April, so you don’t need to do a thing!

If you don’t have a prepaid subscription or if it just ended, but want to keep the adventure going, we’d love for you to join Bokksu Snack Box! As a special thank-you, you can use code JPC50 for 50% off your first box. Just be sure to use the same email linked to your Japan Crate account at checkout.

Get ready to discover even more authentic Japanese snacks, handpicked just for you!

Question 29

When is the last Japan Crate shipment going out?

Accepted Answer

The final Japan Crate shipments will go out as follows:

Bi-Monthly Subscribers: Your last box will be the Cherry Blossom Crate, shipping in March.
Prepaid Subscribers: Your last Japan Crate will be the Cherry Blossom Crate, and any remaining shipments will transition to Bokksu Snack Box from April. Please note that future shipments will follow a monthly cycle instead of bi-monthly.
One-Time Cherry Blossom Crate Purchases: These will ship by the end of March.

If you have any questions about your shipment, feel free to contact our support team.

Question 30

Promo Codes / Coupon Codes

Accepted Answer

You got an email, SMS, or any other type of promo code from us that you want to use? It's super easy!

Choose the crate you want and click on the ‘Subscribe’ button.
Click on the ‘Checkout’ button and you will be redirected to the checkout page.
On the top-right, input your code and click on the ‘Apply’ button.
After confirming the new price, you can input your address and continue to the payment page.

Coupon codes have the following limitations:

All coupon codes will have an expiration date.
Multiple codes cannot be stacked.
Discounts and promo codes cannot be added on retroactively.
Discount codes for first-time subscribers cannot be applied to an account that currently has existing subscriptions.
Promo codes do not apply to Gift Subscriptions.

*We reserve the right to cancel your Japan Crate account if we suspect that there has been coupon abuse.

Question 31

Refunds

Accepted Answer

Lost Packages or Accidental Double Subscriptions

If you've run into an issue with lost packages or accidentally ended up with double subscriptions, don't worry, we've got your back! Just reach out to our support team at infojpc@bokksu.com or through our Contact Us Page. They'll be happy to assist you and see if you qualify for a refund.

Canceling a Subscription

Thinking of canceling your subscription? No problem at all! Just a heads up, canceling your subscription only stops future renewals and shipments. It doesn't automatically trigger a refund. So if you decide to cancel, you won't be charged again, but we won't be able to refund any previous charges.

Question 32

Japanese Expiration Date

Accepted Answer

We'll give you information taken directly from a few of Japan's government agencies who helped come up with these guidelines.

On perishables, like a bento, sandwich, milk, or any other item with a really short shelf life including food that needs refrigeration, there will be a "Use-By" date and that's the date after which you need to toss that food or risk illness, and this term is all about food safety.

But since we don't include that kind of product in our crates, we'll go on to the info that will actually be useful to you.

The Japanese candies, chips, dried noodles, drinks, and other snacks in our crates will have these 4 kanji (賞味期限) on them somewhere, often printed in a white box, with black printed numbers underneath. This word is read as "Shomi kigen".

The word-to-word translation means "Guaranteed Delicious Term", or what we call the "Best Before" or "Best if Eaten By" date, which is really just the time frame in which the chip/candy/noodle/drink manufacturer, based on internal tests of their product, thinks is the period of peak deliciousness for that wonderful snack.

Long story short, as long as the packaging is sealed, and it has been stored somewhere clean and safe and dark, most of these can be eaten for a fairly long time after that date has passed.

Question 33

I Forgot To Cancel My Subscription, Can I Return The Crate?

Accepted Answer

If you forgot to cancel your subscription, here's what you need to know about returning your crate:

1. Subscription Renewal Policy: Our subscription renewal policy requires cancellations to be made before the billing date to prevent automatic renewal for another month. This policy ensures clarity and transparency in our subscription service.

2. No Refunds After Processing: Once your subscription renews and the order is processed, we are unable to cancel the order or accept returns for a refund. This is because our logistical processes involve preparing and shipping the crates promptly.

3. Crate Return Without Refund: Should you choose to send back your crate, please understand that a refund will not be issued. This policy helps us maintain operational efficiency while providing clear guidelines to our customers.

4. Partial Refunds for Unprocessed Shipments: If you have a multi-month subscription and need to cancel before all shipments are processed, we may be able to assist you with a partial refund for the unprocessed shipments. Contact our dedicated support team for assistance in such cases. We understand the importance of flexibility and strive to accommodate our subscribers' needs whenever possible.

Contact Us

Question 34

What can I expect from being a member of the Japan Crate Rewards?

Accepted Answer

Members can unlock many benefits:

Earn points when you buy any crate
Bonus points like birthdays, following our socials, etc.
VIP tiers, each tier comes with special perks

Question 35

Does Japan Crate Ship To My Country?

Accepted Answer

As of December 2, 2024, Japan Crate ships to the following countries:

Albania, Algeria, Argentina, Australia, Austria, Azerbaijan, Bahrain, Barbados, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Chile, China, Colombia, Croatia, Cyprus, Czechia, Denmark, Dominican Republic, Ecuador, Egypt, Finland, France, French Polynesia, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Kazakhstan, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mexico, Morocco, Netherlands, New Zealand, Norway, Oman, Peru, Philippines, Poland, Portugal, Qatar, Réunion, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, St. Lucia, Sweden, Switzerland, Taiwan, Türkiye, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan

For more information on shipping fees per country, please see "How much does shipping cost?".

Question 36

Who does Onward partner with to make shipments carbon neutral?

Accepted Answer

Onward has partnered with Cool Effect, a 501c3 non-profit climate change organization, to neutralize carbon emissions from your shipments covered with Onward. When you add Onward to your order, you’ll be automatically taking action against climate change.

Question 37

Can I pause my subscription instead of transitioning?

Accepted Answer

Since Japan Crate is ending, we’re unable to offer pauses. However, we’d love for you to continue your Japanese snack journey with Bokksu Snack Box! As a special thank-you, you can use code JPC50 for 50% off your first box. Just be sure to use the same email linked to your Japan Crate account at checkout. We can’t wait for you to experience even more delicious snacks from Japan!

Question 38

Can I still cancel my subscription before the sunset?

Accepted Answer

Yes, you can cancel your subscription before your next scheduled renewal.

To cancel your subscription, visit your Account Page before your next charge date.

Question 39

Manage My Subscription

Accepted Answer

Subscription Updates:

Need to update your address or take a breather from your crates? Just log into your account and make any changes at least 1 day before your renewal date. For example, if your renewal date is the 25th, make sure to make any changes by the 24th to avoid being billed for the next subscription renewal.

Subscription Deactivations:

Taking a break from your subscription? Here's how to do it smoothly
See: How Do I Cancel My Subscription?

When you deactivate your subscription, it simply stops future renewals without canceling any remaining prepaid shipments. This means you'll still receive everything you've paid for, ensuring you get the full value of your subscription.

However, if you accidentally renewed your subscription and wish to cancel, please keep in mind that orders are fulfilled quickly and may already be in processing, making cancellation difficult. But don't worry! You can still reach out to our team to explore options for canceling and refunding remaining shipments for a partial refund. We're here to assist you to the best of our ability.

Questions or Need Assistance?

Have any questions or need assistance with your account or subscription? Our support team is here to help! Just drop us a line at info@japancrate.com or via our Contact Form.

Question 40

How does the VIP tier work?

Accepted Answer

By spending a certain amount, you can reach different tiers. Every tier has its own benefits.

Question 41

How Much Does Shipping Cost?

Accepted Answer

As of Feb 5, 2025, we’ve updated our shipping rates to enhance transparency and maintain our commitment to high-quality service. Below are the current shipping costs based on your country.

Current Shipping Costs by Zone:

Zone 1 ($9.99 per crate)
Albania, Australia, Austria, Azerbaijan, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, Denmark, Finland, France, French Polynesia, Georgia, Germany, Gibraltar, Greece, Greenland, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Kazakhstan, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Türkiye, Ukraine, United Kingdom, Uzbekistan
Zone 2 ($11.99 per crate)
United States
Zone 3 ($19.99 per crate)
Algeria, Argentina, Barbados, Brazil, Chile, Colombia, Dominican Republic, Ecuador, Egypt, Guadeloupe, Martinique, Morocco, Peru, Réunion, St. Lucia, South Africa, Uruguay
Zone 4 ($29.99 per crate)
Bahrain, United Arab Emirates

Why has the shipping cost changed?
Shipping costs have increased globally, and we’ve adjusted our pricing to reflect these changes. To help offset this adjustment, we’ve also reduced the price of our subscription boxes, ensuring you continue to receive great value and enjoy delicious snacks at a more competitive total price.

Will my shipping method change?
No, the shipping method will remain the same, but the cost has been updated as shown above.

What if I already have a subscription?
For current subscribers, the updated shipping rates will apply starting with your next billing cycle. You’ll also enjoy our new lower subscription box prices, which will be reflected in your future invoices.

For more information about which shipping carriers are used for each country, please see "How long does shipping take"

Question 42

How Much Time Do I Have To File A Claim?

Accepted Answer

If your package is lost or stolen, claims must be filed within 90 days of the purchase date.

Question 43

How do I check my gift card balance?

Accepted Answer

You can check your gift card/store credit balance here: LINK

Question 44

Will I still have access to my Japan Crate account?

Accepted Answer

Your Japan Crate account will remain accessible until the website is officially closed. You will be able to:
✅ View past orders
✅ Track remaining shipments
✅ Manage your account information

After the closure, account access may be limited.

For Prepaid Subscribers Moving to Bokksu

If your remaining shipments are being transferred to Bokksu Snack Box, you will be able to access your new subscription through Bokksu’s account system starting in April.

📩 How to Access Your Bokksu Account:

Please use the same email address that you used for Japan Crate to access your new Bokksu account.
Once set up, you can track your upcoming shipments directly through Bokksu’s system.

If you have any issues accessing your account, please reach out to our support team for assistance.

Question 45

Which Crate Am I Getting?

Accepted Answer

You’re in for a treat! All active subscribers will receive the Cherry Blossom Crate as their final Japan Crate shipment. 🌸

If your subscription renews in March, this will be your last crate.
If your renewal was set for April, it will be moved up to March 31, so you’ll get your Cherry Blossom Crate a little earlier!
If you have a prepaid plan, you’ll receive the Cherry Blossom Crate in March, and your remaining boxes will transition to Bokksu Snack Box starting in April—bringing you even more delicious Japanese snacks every month!

Question 46

When Will My Crate Ship?

Accepted Answer

We are working as hard as we can to ensure that your crate will be processed and shipped out as soon as it can be. Crates are now being shipped out within 1-3 business days of your initial order. Once your crate is on its way to you, you will receive a shipment notification.

*Please note that crates may take longer to fulfill during Japanese national holidays.

Question 47

Do my rewards points expire?

Accepted Answer

Yes. Points expire within 1 calendar year.

Question 48

How do i get in touch with the Japan Crate Support Team?

Accepted Answer

To get in touch with our Support Team, please contact us via any of the below channels:

1. Email: You can reach out to our support team via email at infojpc@bokksu.com or via our Contact Form. Simply compose an email detailing your inquiry or issue, and one of our agents will get back to you within 24 hours.

2. SMS / Text Message: For quick and convenient assistance, US users can send us a text message at (201) 503-7750‬. Whether you have a question about your subscription, need help with an order, or have any other concerns, feel free to reach out to us via text, and we'll get back to you as soon as possible.

3. Voicemail: If you prefer to leave us a voicemail, US users can do so by calling (201) 503-7750‬. Please leave a detailed message with your contact information and the nature of your inquiry, and a member of our support team will follow up with you promptly via email.

Question 49

What happens if my replacement order through Onward also gets lost, stolen or damaged?

Accepted Answer

Not a problem! Any replacement orders that are placed by Onward are still insured by Onward.

Question 50

Will I still be charged for upcoming renewals?

Accepted Answer

All renewals from May 1 onward will be canceled.

However, if your renewal is before May, please check your email for details on your transition, or visit the page What will happen to my active subscription?

Question 51

How Long Does Shipping Take?

Accepted Answer

Please see below for the shipping methods used by Japan Crate:

United States:
USPS: 10-14 business days

Japan:
Japan Post Domestic: 1-3 business days

Rest of the world:
Japan Post Registered Airmail: 1-3 weeks

Possible Delays:

In the event of weather fluctuations, postal disruptions, or customs clearance, we kindly request your patience within the mentioned timeframes before reaching out regarding a potentially missing or delayed box.

Damaged Crates:

Should you receive correspondence from the post office about a damaged box, snap a quick photo of the letter or message and fill out our Damaged Order Form. This enables us to promptly arrange for a replacement to be dispatched.

Delayed/Lost Crates:
US & JP customers:
If your crate does not arrive after 2 weeks from being shipped, please contact our support team at info@japancrate.com or through our Contact Form.

Rest of the world customers:
If your crate does not arrive after 4 weeks from being shipped, please contact our support team at info@japancrate.com or through our Contact Form.

Please note that free courier services may not be available for some locations. Check our website for details on any potential shipping fees applicable to your location.

Question 52

Are rewards points transferable?

Accepted Answer

No, reward points are not transferable. They can only be redeemed from your account.

Question 53

Will Japan Crate ever come back in the future?

Accepted Answer

At this time, there are no plans to bring back Japan Crate. However, we are always exploring new ways to bring Japanese snacks to our community, so stay tuned!

Question 54

Can I Purchase Just One Box?

Accepted Answer

Absolutely! You can purchase a one-time Cherry Blossom Crate as your final Japan Crate box—perfect for one last taste of your favorite Japanese treats.

If you’re looking to continue your snack adventure, we also invite you to explore Bokksu Snack Box, a premium subscription that delivers authentic Japanese snacks every month. Check it out here to learn more!

Question 55

Why Hasn't My Order Arrived Yet?

Accepted Answer

Why Hasn't My Order Arrived Yet?

We strive to ensure your order reaches you in a timely manner, and are here for support if anything strays from your expected ETA.

Shipping Process: Your Japan Crate orders are typically shipped out within 1-3 business days of your order placement.

Delivery Timeframe:

United States:
USPS: 10-14 business days

Japan:
Japan Post Domestic: 1-3 business days

Bermuda, Guatemala:
DHL Express - 1-2 weeks

Rest of the world:
Japan Post Registered Airmail: 1-3 weeks

Need Assistance?
US & JP customers:
If your crate does not arrive after 2 weeks from being shipped, please contact our support team at info@japancrate.com or through our Contact Form.

Rest of the world customers:
If your crate does not arrive after 4 weeks from being shipped, please contact our support team at info@japancrate.com or through our Contact Form.

Your satisfaction is important to us, and we're committed to ensuring your Japan Crate experience is unforgettable.

Question 56

Can I still buy Japan Crate as a one-time purchase?

Accepted Answer

Yes! The final-ever Japan Crate—the Cherry Blossom Edition—is available as a One-Time box until March 31, 2025. This is your last chance to grab a piece of Japan Crate history—once it's gone, it’s gone forever!

Looking for More Japanese Snacks & Drinks Without a Subscription?

If you want to explore and buy Japanese snacks, drinks, and collectibles at any time—without a subscription—check out Sugoi Mart!

Sugoi Mart offers a huge selection of Japanese treats, instant ramen, exclusive Kit Kats, seasonal drinks, and more, all available for individual purchase with worldwide shipping.

If you have any questions, feel free to reach out to our support team.

Question 57

Why Did My Subscription Renew?

Accepted Answer

Just a heads-up: our subscriptions automatically renew themselves at the end of each cycle. If you're looking to make a one-time purchase, there are a couple of options! You can either purchase a gift plan, which doesn't renew, or simply deactivate your subscription before the next billing date.

Missed the cancellation window? All good! While we can't refund a new renewal, you'll still receive the crate/s from the last renewal.

Our renewals process every day at 12:00 AM GMT, so please keep that in mind regardless of your own time zone.

Question 58

Shipping Status Is Showing As Delivered, Where Is My Crate?

Accepted Answer

It's not uncommon for there to be a delay between when your parcel is marked as "delivered" and when it actually arrives. In some cases, the status may update before the package reaches you, and it typically arrives within 24-48 business hours.

If Your Package Doesn't Arrive:

Wait 24 Business Hours: Packages often arrive within a day or two after being marked as delivered.
Contact Your Local Post Office: If your package has not arrived within 24 hours of the delivery status update, we recommend reaching out to your local post office, as they may have more details on its whereabouts.
Japan Crate Checkout+ (Onward Claims): If you purchased Japan Crate Checkout+ with your order, you can file a claim through the email Onward sent you after placing your order. Alternatively, you can submit a claim directly here.
Get in Touch With Us: If the issue persists after checking with the post office and you do not have Bokksu Protection+, please contact us at infojpc@jbokksu.com via our Contact Us page. Provide your order details, and we'll be happy to assist you further.

Question 59

Will Japan Crate items still be available elsewhere?

Accepted Answer

Yes! While Japan Crate is ending, you can still find many of your favorite Japanese snacks, drinks, and treats through our other brands:

🍡 Bokksu – A premium Japanese snack subscription featuring hand-selected treats from local artisan makers.

🛒 Sugoi Mart – A one-stop shop for Japanese snacks, drinks, ramen, exclusive Kit Kats, and collectibles—no subscription required, available for worldwide shipping.

Whether you want a curated snack experience every month or the freedom to shop for your favorite Japanese treats anytime, these options ensure you can still enjoy the best of Japan!

Question 60

Reactivate My Subscription

Accepted Answer

Can I Reactivate My Subscription?

Yes! You can always reactivate your subscription later:

Log in to your account.
Under Subscription, click the Reactivate button.

Shipping and Billing:

All subscriptions, whether ongoing or multi-month, follow our bimonthly shipping schedule.
Ongoing subscriptions are charged every two months, while multi-month plans renew based on their original schedule.

Important Notes:

Ongoing subscriptions will renew within 24 hours of reactivation, while multi-month plans will renew on their original billing date.
If you’re trying to meet a shipping deadline, it’s better to create a new subscription, as reactivating won’t trigger an immediate shipment.
Coupon codes cannot be used for reactivated subscriptions. To apply a code, start a new order.

Question 61

Updating Your Default Shipping Address for Your Subscription

Accepted Answer

Updating Your Default Shipping Address for Your Subscription:

To change your default shipping address for your subscription on Japancrate.com, follow these simple steps:

1. Log in to Your Japan Crate Account: Access your account on Japancrate.com using your login credentials.

2. Navigate to "My Subscriptions": Once logged in, go to the "My Subscriptions" section.

3. Access "Address & Payment Details": Within "My Subscriptions," locate and click on "Address & Payment Details."

4. Edit Your Shipping Addresses: Under "Your Addresses," you can edit and update your shipping information as needed.

Important Note:

If you need to change your shipping address after your subscription has been renewed but not yet shipped, please reach out to us promptly. You can contact us at info@japancrate.com or through our Contact Us Page for assistance in updating the shipping address for your upcoming crate shipment. It's important to note that updating the shipping address in your subscription portal affects future renewals but does not automatically update any already auto-generated renewal orders.

Question 62

What makes Bokksu Snack Box different from Japan Crate?

Accepted Answer

Bokksu Snack Box is a premium, curated experience featuring:
✅ Authentic artisanal snacks from regional makers
✅ A cultural tasting journey with seasonal themes
✅ Exclusive treats not available elsewhere

For those looking for a high-quality Japanese snack subscription, Bokksu is the perfect next step!

👉 Subscribe to Bokksu here

Question 63

I'm Just Not Loving My Crate. Can I Get a Refund?

Accepted Answer

Every Crate Is an Adventure!

We totally get it – sometimes surprises don't always hit the mark. Each month, our crates are packed with fun surprises—kind of like unboxing a mystery gift or exploring a gachapon machine! While we can’t offer refunds or exchanges based on personal preferences, we’re genuinely interested in your thoughts.

We want to hear from you! Let us know what didn't quite hit the spot, and what you'd love to see more of in the future by emailing our team at info@japancrate.com. Your feedback helps us keep improving and curating an even better experience for you!

Thanks for being part of our journey to make each crate more exciting than the last!

Question 64

Need to Update the Shipping Address for Your Order?

Accepted Answer

If you need to change your shipping address, just let us know as soon as possible! Include your order number and the updated address, and we’ll do our best to make the change before your order ships.

Once an order has shipped, we’re unable to update the address on our end. In that case, we recommend reaching out to the carrier directly to see if they can forward your package.

Feel free to contact us at info@japancrate.com if you need assistance!

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