My Umai crate take a long time to deliver but following it up with the customer support is a good thing. They manage to send a replacement and when I received it with the Loot Box, it was really surprising. Since I subscribe to 6 months Umai crate, now I'm looking forward to receive my Japan crate each month until I finish my remaining 4 crates. With regards to the content. Its absolutely wonderful. I love the ramen. It taste so good, I could eat it everyday. Worth the money! You just need to understand the situation as they explained in email. And also, a lot of patience.

Japanese candies are unique. Different from any other candy in the world. When you buy Japan crate you always get surprised.

My son and I look forward to every month and trying new items that come in. Love Japan Crate.

Every experience has been outstanding. From customer service to product selection, I have no complaints. The four stars is only because of the shipping issues I previously experienced but those seem to be under control now. The changes you made have made a difference.

Umai crate is excellent. My husband loves noodles and has really enjoyed each crate. He actually finishes the whole crate unlike other subscriptions we've tried and ended up eventually tossing a lot of it. The shipping to Philippines has been very slow- about a month for one crate to arrive, but the company has good customer service (quick email response) and has changed who they ship with in response to customer complaints, so this should improve.