Please read the latest updates surrounding COVID-19 here
ALL CRATES SHIP DIRECTLY FROM JAPAN
Use the drop down menu below to see if your Country is listed
Crates can take 2-4 weeks from ship date to arrive to your country.
We ask that you wait 6 weeks from ship date to allow for any weather,
Custom, postage or holiday delays. Please contact [email protected]
if your crate has not arrived after the 6th week.
DHL Shipping * DHL may not be available to some remote locations. If your address is deemed a remote location, the it will be shipped using the best alternative shipping service.
** Note: If your address is in a Remote Area or a P.O Box, then your crate will not be shipped by DHL. Instead your crate will be handed off to your local postal service for final delivery, which may extend shipping times upwards of 3-4 weeks.
Crates shipped with DHL will come with tracking + crates will arrive 3-5 business days from its ship date.
Canada & Europe Only:
Canada - Premium & Umai crates ship DHL, all other crates ship via Air Mail + Tracking (2-4 weeks)
Europe - Due to customs issues, all crates ship Air Mail + Tracking (2-4 weeks)
Please visit our FAQ if you have any additional questions.
Thanks for being part of the Japan Crate Family ^.^
Crates are shipped on a rolling shipment system, which means there will be 3 waves of crate shipments from Japan!
Includes new signups/renewals placed from the 1st-14th of the month
Crates will ship on the 20th of the same month
Includes new signups/renewals placed from the 15th-23rd
Crates will ship on the 28th of the same month
LAST CHANCE TO ORDER!
Includes orders from the 24th-end of the month
Crates will ship on the 3rd of the following month
No orders will be accepted after 4pm PST on the last day of the month
Remember, orders are always for the “following month” so if you order in March,
you will be receiving the April crate! We recommend ordering before the 14th or
updating your renewal date to the first wave so you receive your crate as soon as possible.
To change/update your renewal date please email [email protected] with
the subject “Updating Renewal Date” and we’d be happy to help!
If your order or renewal is on November 5th, your December crate will ship on November 20th.
If your order or renewal is on November 25th, your December crate will ship on December 3rd.